#Simatic manager variable table shortcuts toggle bit full#
Your administrator defines the contacts that are listedĪny contact name exceeding the preset width (170 pixels) will have an ellipsis and a tool tip next to it to show the full Phonebooks: List of contacts from which you can select one to call. Wrap-Up Reasons: Wrap-Up Reason for each call (your administrator defines the Wrap-Up Reasons). Not Ready and Sign Out reasons: Reasons to indicate why you are changing your status to Not Ready or Sign Out (your administrator Send DTMF digits: Send DTMF digits to interact with an IVR system. Reclassify a Direct Preview Outbound call: If you do not reach the customer, you can reclassify the call as Answering Machine, Preview Outbound Personal Callback calls: After you preview a personal callback call, you can choose to accept or reject theĭirect Preview Outbound calls: Preview the customer information for the call before you choose to accept, reject, or close Schedule a callback: Schedule a callback for an Outbound Dialer call to call a customer back at a more convenient time. Preview Outbound calls: Preview the customer information for the call before you choose to accept, reject, or close the contact. Single-step transfer: Transfer a call without first initiating a consultation call. Total call time, hold time, and wrap-up time. Toaster Notifications: Notification that informs of any voice calls when the Finesse desktop window or tab is inactive.įor incoming voice calls: Popover with configured customer details appears with the Answer button.įor campaign initiated outbound calls: Popover with configured customer details appears with the Accept or Decline buttons.Īdvanced call control: Make a consult call and transfer or conference the call after the consultation.Īgent state and call timers: The agent state timer indicates the duration in Ready or Not Ready state. The Finesse agent desktop provides the following out of the box functionality:īasic call control: Answer, hold, retrieve, end, and make calls. Hold, Consult, Direct Transfer, Keypad, and Endįinesse agent desktop controls should be preferred over the agent phone device for call control operations for a more robustįor more information on the supported devices, see Contact Center Enterprise Solution Compatibility Matrix at.
When there is a call on hold and you are on a consult call The buttons in the call controlįor example, the following buttons are available in the described situations:Ĭonsult, Direct Transfer, Hold, Keypad, and End Your initial status is NotĬisco Finesse has undergone a user experience refresh in release 12.0(1).Īfter you sign in, you can change your status to Ready to make yourself available for calls. The following figure shows the Cisco Finesse agent desktop as it appears when you first sign in. One Finesse Desktop or Finesse IPPA Session Per Agent.